Support Center

Need help? Submit a support case and our team will get back to you as soon as possible.

Documentation

Check our guides and tutorials for quick answers.

Email Support

Reach us at support@hodietech.com

Response Time

We typically respond within 24 business hours.

Submit a Case

Fill out the form and our support team will review your case and respond promptly.

Before You Submit

  • - Check if your question is answered in our docs
  • - Include as much detail as possible
  • - Attach screenshots if applicable

Priority Guidelines

  • Critical: Production down
  • High: Major feature broken
  • Medium: Feature issue
  • Low: Question or request

Support Case Details

By submitting, you agree to our Privacy Policy. We'll only use your information to respond to your case.

Frequently Asked Questions

How long does it take to get a response?

We typically respond to support cases within 24 business hours. Critical issues are prioritized and may receive faster responses.

What should I include in my support case?

Include your organization name, event ID (if applicable), a clear description of the issue, steps to reproduce it, and any error messages you've seen.

Can I get phone support?

Phone support is available for Enterprise plan customers. Contact your account manager for details.

How do I check the status of my case?

You'll receive email updates as your case progresses. You can also reply to the case email to add additional information.